Refund policy

Refund Policy

Your satisfaction matters to us! 
To ensure a seamless shopping journey, please read through our refund policy below.

Refund requests may be accepted only if:

  • The request is made within 7 days upon receiving the item
  • Complete unboxing video and proof are provided
  • Product is unused and in original packaging

Damaged or Incorrect Orders

If you received a damaged, defective, or incorrect item, please contact us immediately with:

  • Order number
  • Photos/videos of the item
  • Unboxing video evidence

Our team will review and assist within 1–3 business days.

Refund Process

A complete refund will be given if an item becomes unavailable or out of stock after your order has been placed.

Approved refunds will be processed through:

  • Original payment method
  • E-wallet refund
  • Store credit/replacement item

Processing time may vary depending on the payment provider or platform.

Shipping Fees

Shipping fees are non-refundable unless our store caused the issue.